Samsung Expands Reservation Service for User Convenience

Samsung continues to make its customer service more convenient in its home country, South Korea. The company has expanded its reservation service from select locations to all service centers nationwide. Starting April 1, customers will be able to reserve time slots for device checks at any center in the country.

The reservation service reduces waiting times

In September 2025, Samsung introduced the reservation service at selected service centers as a pilot program. This allowed customers to book appointments in advance for services related to their mobile phones, tablets, and wearable devices. The goal is to reduce wait times for a more convenient experience. During the pilot phase, the company tested the service at 23 major centers in the country.

Samsung saw more than a 50% increase in reservation usage (March 2026) compared to the early stage of the pilot program. This shows that more customers began picking scheduled visits over walk-in services in recent months. As a result, the company now brings the reservation service to all domestic locations.

To reserve a service, customers can visit the official service website or contact the support center. They may be able to choose a preferred service center, date, and time slot depending on availability. After a successful booking, customers will have to arrive at the service center on time. Note that same-day reservations are not possible. Moreover, if they arrive more than 10 minutes late, the reservation may be cancelled for efficient management.

Samsung also set specific time rules for reservations. The service centers do not accept bookings on Monday due to high customer traffic. That said, some major service center plans to extend their reservation hours from Monday at 1:00 PM through Friday. Thanks to Weekend Care Centers, customers can still receive support on weekends.

“We expect that the expansion of reservation services will allow customers to use Samsung Electronics products more conveniently,” said Yeo Se-jung, Senior Vice President and Head of Operations Team at Samsung Electronics Service. “We will continue to provide differentiated services that are essential for our customers.”