Samsung Emails Users About Deleting Inactive Accounts — It’s Not Phishing

A recent email from Samsung has caused some confusion among users. The message outlines an important policy change: Samsung will delete accounts that have been inactive for a long time (24 months). However, the email’s wording and formatting led some recipients to suspect it was a phishing attempt. Rest assured, this is a legitimate communication from Samsung and does not ask for or collect any personal information.

Samsung will delete inactive accounts starting July 31

When a company makes changes to its policy, it usually informs its users through various channels like email, social media, blog posts, etc. Samsung recently made some changes to its account policy, which will come into effect on July 31, 2025. So, the company is sending emails to its users explaining all the details regarding the new policy.

The email reads, “Samsung is implementing an inactive Samsung account policy to protect the data of users who have not used their account for an extended period of time. Once this policy is implemented, Samsung accounts that have not been logged in to or used for twenty-four (24) months will be considered inactive and will be subject to deletion”.

So, after July 31, you will lose access to your inactive account, meaning you can not log in. On top of that, the email mentions that the system will erase all associated data, and you won’t be able to restore it in the future. If you want to keep your account active, you must have at least one usage/activity every 24 months.

Do note that Samsung won’t delete all inactive accounts — there are some exceptions to the policy. For example, Samsung won’t delete accounts used to make purchases on its website. The good thing is that Samsung will inform users via email before deleting each account. This will allow users to log in to the account to keep it active for the next 24 months.

If you’ve received this email, it doesn’t mean Samsung is about to delete your account. This is just an early notification about an impending policy change that comes into effect at the end of July. And no, this isn’t a fraudulent email from scammers. It’s a genuine message from Samsung itself, so you don’t need to worry. You can click on links inserted in the email. However, you should still be careful, as fraudsters may try to take advantage of it by sending similar emails with harmful links.