If you bought a Galaxy S25 Ultra and didn’t like it, Samsung might charge a restocking fee when returning. According to user reports (via TechOdyssey), Samsung is charging restocking fees on Galaxy S25 Ultra returns, even though its official policy says S series phones are exempt. Some customers have said they were asked to pay 5% of the phone’s price when trying to return it.
Samsung’s A and S series phones are exempt from restocking fees
According to Samsung’s website, only foldables, tablets, and wearables are subject to restocking fees due to their high return rates. However, several users have reported that Samsung is applying the fee to Galaxy S25 Ultra returns. One customer pushed back and got it taken off. So, it looks like the policy might not be the same for everyone or in every region.
On the flip side, some users have reported that Samsung is offering up to $75 in credit to people thinking of sending their phones back. It’s probably a move to curb high return rates. Early sales numbers are key to a phone’s success, so Samsung might be trying to keep return rates low to avoid a bad reputation. Regardless of the situation, it shouldn’t come this way.
Samsung’s return policy has traditionally been one of the best in the industry. Unlike AT&T, T-Mobile, and Verizon, which charge high restocking fees, Samsung used to offer easy returns. The company also competes with Apple, which does not charge restocking fees for direct purchases.
If you’re asked to pay a restocking fee, it’s worth pushing back and pointing to Samsung’s official policy. Some users have successfully had the fee waived. Whether this is a mistake or an unannounced change, Samsung has yet to clarify its position. We will let you know if the situation changes in the coming days.
